Privacy Policy

At Elevé Pilates Bar, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

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1. What Personal Data We Collect

We may collect the following information from you when you interact with our studio or website:
   •    Full name
   •    Email address
   •    Phone number
   •    Billing information (via secure third-party processors)
   •    Booking history
   •    Health-related information you voluntarily share (e.g. injuries, pregnancy)
   •    IP address and browser type (via cookies)

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2. How We Use Your Information

We collect and process your personal data for the following purposes:
   •    To process bookings and payments
   •    To manage your account or membership
   •    To communicate about your classes, schedule changes, or cancellations
   •    To send promotional emails (only with your consent)
   •    To improve our services and user experience
   •    To comply with legal obligations

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3. Legal Grounds for Processing

Under GDPR, we process your data based on one or more of the following legal grounds:
   •    Your consent (e.g. for newsletters)
   •    Contractual necessity (e.g. booking a class)
   •    Legal obligation (e.g. tax compliance)
   •    Our legitimate interests (e.g. business analysis, service improvements)

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4. How We Store & Protect Your Data
   •    Your personal data is stored securely and only accessible to authorized personnel.
   •    All payment data is processed via secure third-party services (e.g. Wix Payments, PayPal, Stripe) and is never stored directly by us.
   •    We use encryption and access controls to prevent unauthorized access.

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5. Sharing of Your Data

We do not sell, trade, or rent your personal data to third parties.
We may share your data with:
   •    Service providers that support our operations (e.g. booking platforms, email marketing tools)
   •    Legal authorities if required by law

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6. Your Rights Under GDPR

You have the right to:
   •    Access your personal data
   •    Correct inaccurate or incomplete data
   •    Request deletion of your data (“right to be forgotten”)
   •    Object to or restrict processing of your data
   •    Withdraw consent at any time
   •    Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at: info@elevepilatesbar.com

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7. Cookies

Our website uses cookies to enhance user experience and collect analytical data (e.g. via Google Analytics).
You can control cookie preferences via your browser settings.

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8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

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9. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy, or as required by law (e.g. financial records).

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10. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
We recommend reviewing this page regularly for any changes.

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11. Contact

If you have questions about this Privacy Policy or your personal data, please contact:

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Elevé Pilates Bar
📍 De Greefstraat 3, 5622 GJ Eindhoven, The Netherlands
📧 info@elevepilatesbar.com